About Us

Need Direct

We're Need Direct - your fast, friendly, flexible retailer of all things kitchen and bath (and more - see our brands page)! 
Headquartered in Chico, California, our associates are known for unrivaled customer service. By stocking a well-curated selection of in-demand and hard to find products, we are a game changer for our customers. Shipping same day for all in-stock orders placed by 1:30 p.m. PST, we do it with accuracy.

Warehouse

Being the best in product and service means that a robust inventory and efficient warehouse operations are mandatory.

  • Our extensive inventory of basic and hard-to-find styles
  • Special packaging of items to prevent loss and damage
  • The use of pallets to further protect your order and prevent damage that may occur during shipping
  • Innovation investments to decrease damage and increase accuracy

Shipping

Once your order is ready to ship, we are ready to ensure it gets to you when you need it and at the best price possible with:

  • Quick-ship special orders with on-time delivery
  • Same-day shipping on all orders received before 1:30 pm PST
  • Fast/direct LTL routing
  • Competitive shipping prices

Call Center

Our customers are our highest priority. We are committed to unrivaled customer service.

  • Knowledgeable and friendly staff
  • Instant online stock check
  • Flexible pricing on large orders
  • Instant order confirmations
  • Shipping notifications
  • Precise freight quotes

We are here to serve you! Please give us a call at 844-687-6333 with any of your questions, we look forward to speaking with you!