NeedDirect.com prides itself on shipping. While offering competitive rates, we're also the only company in the in the industry that repacks all necessary components. Our goal is to make sure your order arrives in perfect condition.
We currently offer 5 shipping methods in the United States:
- Ground – All orders under $100 will ship Ground for $7.99. Any additional item is an extra $1.00 until you exceed the $100 free shipping threshold. This does exclude Alaska, Hawaii and Puerto Rico due to the fact that shipping is calculated by weight and those orders must ship via “Air."
- If time is an issue, we can expedite shipping:
- 3-Day Select:All rates are calculated by weight and distance. Some items like, but not limited too, One-Piece Toilets, Shower Pans and Bathtubs as examples cannot be shipped via Air.
- Two-Day Air: All rates are calculated by weight and distance. Some items like, but not limited too, One-Piece Toilets, Shower Pans and Bathtubs as examples cannot be shipped via Air.
- Next-Day Air:All rates are calculated by weight and distance. Some items like, but not limited too, One-Piece Toilets, Shower Pans and Bathtubs as examples cannot be shipped via Air.
- Freight (Less-Than-Truckload Freight) – Freight Items ship for $75-$175 depending on the item. LTL is when an order is placed that exceeds Ground Shipping weight, height or dimensional weight parameters, LTL freight is utilized. Before leaving our warehouse, the order will be placed on a palette and the freight carrier will be notified of the pick-up. After the freight carrier picks up the order a representative from the freight company will contact the purchaser and schedule a delivery time.
- Free Shipping – All non "LTL" orders $100 or over will ship Ground for free. This does exclude Alaska, Hawaii and Puerto Rico because all orders must ship via “Air" to those locations.
- Free LTL Shipping – All "LTL" orders $1500 or over will ship freight for free. This does exclude Alaska, Hawaii and Puerto Rico because all orders must ship via “Air" to those locations. You can set up a freight forwarder to handle this if necessary.
We try to employ the best tracking and insurance along with the most accurate on-time delivery for our shipments, which is why we ship via UPS as much as possible. Generally, these carriers will require a signature for delivery, however, your driver can use their discretion to leave the package without a signature. The cut off time to ship the same day is 12:00PM PST for Ground Shipments. LTL or Freight Shipment cut off time is 11:00 PST due to how large the items are to stage and ship. Delivery days are calculated Monday – Friday "business days" and do not include weekends. Below are the average shipping times for our carriers (subject to change due to weather and natural disasters):
- Ground: 1-5 Business Days
- 3-Day Select: 3 Business Days
- Two-Day Air: 2 Business Days
- Next-Day Air: 1 Business Day
- Freight: 7–10 Business Day (Requires delivery time to be scheduled)
Where can I have my order shipped?
- We ship anywhere within the continental United States, Alaska, & Hawaii. If you have an APO/FPO/DPO* address, call us at 844-687-6333 to place and order and obtain a custom shipping quote.
- We CANNOT ship to a PO BOX as UPS / FED EX will only deliver to a physical address due to the size and weight of most shipments.
- We are currently unable to ship outside the United States.
- Please use a freight forwarder if that is the product’s end destination.
- * Please note that anything marked Freight (LTL) cannot be shipped to an APO/FPO/DPO address since LTL carriers cannot deliver to these addresses and the items are too large to be shipped via USPS/MPS.